Support
Frequently Asked Questions
Quick operational guidance for Pupri Cart. Published policy pages remain the source for current platform policy wording.
How do I track an order?
Open Track Order and use the order reference available for your order. Signed-in customers may also see protected order information in their account.
How is delivery availability decided?
Delivery availability depends on the serviceable location, seller or restaurant readiness, fulfilment mode and the current delivery configuration.
Where can I check refund or cancellation rules?
Use the published Refund Policy and Cancellation Policy links. Eligibility can depend on order state, item type and the applicable policy.
Where do I report an order or account problem?
Use the Contact page and include the relevant order reference or account context. Do not share passwords or OTPs.
Are promotional offers guaranteed?
No. Promotions may have validity dates, targeting, minimum-order values, usage limits and other configured conditions.
Are legal and regulatory requirements the same for every seller?
No. Requirements can vary by business type and current law. Regulated sellers must complete the applicable platform verification before activation.